General Information
Who is Screentime New Zealand Limited?
Screentime New Zealand Limited is a registered New Zealand company operating from our premises at 36 Williamson Avenue, Grey Lynn, Auckland 1021. We provide high-definition digital video assets intended for creative projects. All assets available on our website are original creations or obtained under clear, lawful usage rights.
Where is your business located?
Our physical headquarters and operational facilities are located at 36 Williamson Avenue, Grey Lynn, Auckland 1021, New Zealand. All internal management and distribution processes are handled directly from our Auckland office.
Ordering and Delivery
How will I receive the digital assets I purchase?
Upon the successful processing of your payment, the digital assets will be made available for download directly via your registered account on our website. You will receive an automated notification confirming your purchase and providing instructions on how to access your files.
Do I need to wait for physical shipping?
No. As our products are purely digital assets, they are available for immediate access following the completion of your transaction. No physical items are dispatched; therefore, no traditional shipping or logistics services apply to these products.
Refunds and Cancellations
What is your refund policy?
In accordance with digital goods regulations, please note that once the download of a digital file has commenced, the consumer’s right of withdrawal or request for a refund is typically waived, as the product is deemed “consumed” upon access. We encourage all customers to review product descriptions thoroughly prior to purchase. If you encounter a technical issue with a file, please contact our support team at video@screentimenewzealand.com within 48 hours of purchase for technical assistance.
Can I cancel my order?
Orders for digital products are final once access to the asset has been granted. Please ensure your selection meets your requirements before finalizing the checkout process.
Account and Security
How is my personal data handled?
We are committed to protecting your privacy in accordance with the New Zealand Privacy Act and the European Union’s General Data Protection Regulation (GDPR). We collect only the information necessary to facilitate your transaction and provide our services. Your data is stored securely and is not shared with unauthorized third parties. For detailed information, please refer to our Privacy Policy.
How do you protect the security of my transactions?
We implement industry-standard protocols to manage all transaction data. We employ robust administrative and technical measures to maintain the integrity of our systems and protect information processed through our website.
Support and Contact
How can I reach your customer service team?
Should you have any inquiries regarding our services or your account, please contact us via the following channels. We strive to provide a response within 24 hours.
Email: video@screentimenewzealand.com
Telephone: +64 930 33339
Postal Address: 36 Williamson Avenue, Grey Lynn, Auckland 1021, New Zealand