At Screentime New Zealand Limited, we prioritise professional communication and transparency in our operations. Should you have any inquiries regarding our video assets, account management, or administrative matters, please reach out to our team using the provided channels below.
Communication Channels
We strive to respond to all formal enquiries within 24 hours.
Company Name: Screentime New Zealand Limited
Registered Office Address: 36 Williamson Avenue, Grey Lynn, Auckland 1021, New Zealand
Email: video@screentimenewzealand.com
Telephone: +64 930 33339
Customer Service Protocol
To facilitate an efficient resolution to your query, please include the following details in your correspondence:
Full Name: The name registered to your account.
Order or Transaction Reference: If applicable, please provide the unique identifier associated with your purchase.
Nature of Enquiry: A concise summary of your request or issue.
Contact Information: The best method and time for us to revert to you.
We kindly request that you communicate in a professional manner. While we aim to provide comprehensive support, please note that all interactions are subject to our internal service policies and the applicable governing laws of New Zealand.
Regulatory and Legal Notices
Jurisdiction: Screentime New Zealand Limited is a registered entity in New Zealand. All commercial activities and services provided are governed by New Zealand law. Customers accessing our services from the European Economic Area (EEA) and the United Kingdom acknowledge that transactions occur under the jurisdiction of New Zealand courts, without prejudice to any mandatory consumer protection rights that may apply in your jurisdiction under applicable international regulations.
Data Protection: We process personal data in accordance with the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for detailed information regarding your rights and our data handling practices.
Asset Usage: All assets provided through our services are subject to the terms stipulated in our Terms of Service. Usage must remain consistent with the permitted scope defined therein. We do not provide, nor do we claim, any rights that supersede those granted by the original creator of any content, where applicable.
Hours of Operation
Our administrative team operates based on New Zealand Standard Time (NZST). While our digital services are accessible globally, please be advised that manual assistance and responses to enquiries are processed within our standard operational frameworks. We remain committed to addressing all legitimate customer communications within a 24-hour window.
Disclaimer: This page serves as the official point of contact for Screentime New Zealand Limited. We reserve the right to update our contact protocols and operational policies as necessary to remain in compliance with evolving regional regulations.